When a company has 5 IVA's and 6 customer tried to use the chatbot, the server simply does not start the chatsession for the 6th customer.
It might be worthwhile to investigate either
- queue mechanism with timer to indicate when a chatbot is available
- redirect to human operator
- start a chatsession but charge an overage rate
|Who would benefit from this IDEA?||As a chatbot end user I would like an appropriate response when there are insuffient connections available to start the chatbot session|