Digital Business Automation Ideas

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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

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Please use the following workspace to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):

  • Cloud Pak for Automation - incl Business Automation Studio, Business Automation Insights

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  • Robotic Process Automation

  • Robotic Process Automation with Automation Anywhere

  • IBM Blueworks Live

Status Future consideration
Created by Guest
Created on Nov 20, 2020

Provide appropriate chatbot behaviour when there're insufficient licenses

When a company has 5 IVA's and 6 customer tried to use the chatbot, the server simply does not start the chatsession for the 6th customer.

It might be worthwhile to investigate either

- queue mechanism with timer to indicate when a chatbot is available

- redirect to human operator

- start a chatsession but charge an overage rate

Who would benefit from this IDEA? As a chatbot end user I would like an appropriate response when there are insuffient connections available to start the chatbot session