Digital Business Automation Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.


Please use the following workspace to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):

  • Cloud Pak for Automation - incl Business Automation Studio, Business Automation Insights

  • Business Automation Workflow (BAW) - incl BAW, BPM, Workstream Services, Business Performance Center, Advanced Case Management

  • Content and Capture Services - incl Filenet, Automation Document Processing, Daeja, Navigator, Content Collector, Enterprise Records, Business Automation Content Analyzer, Datacap, Automation Mobile Capture, CMOD, CM8

  • Automation Decision Services (ADS) - incl ADS, ODM

  • Robotic Process Automation

  • IBM Blueworks Live

Provide appropriate chatbot behaviour when there're insufficient licenses

When a company has 5 IVA's and 6 customer tried to use the chatbot, the server simply does not start the chatsession for the 6th customer.

It might be worthwhile to investigate either

- queue mechanism with timer to indicate when a chatbot is available

- redirect to human operator

- start a chatsession but charge an overage rate

  • Guest
  • Nov 20 2020
  • Submitted
Who would benefit from this IDEA? As a chatbot end user I would like an appropriate response when there are insuffient connections available to start the chatbot session
  • Admin
    Robson Felix commented
    5 Jan 07:04pm

    Probably the best approach would be to provide a queue mechanism with a timer to indicate when a chatbot would be likely available. It would also be good to log these events properly.