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Status Future consideration
Created by Guest
Created on Apr 12, 2019

Ref: TS001213733: Attachment Download Issue in ICN SAP (RTC 101014)

Ref: TS001213733

Problem Details
.
Product or Service: Content Navigator 3.0.0
Component ID: ISCONTNAV
.
Operating System: Linux
.
Problem title
Attachment Download Issue in ICN SAP
.
Problem description and business impact


We are getting an error when user trying to download the attachment
from the IBM content collector. Below are our product details:
Product NameIBM Content Navigator
Build Levelicn300.000.415 (201612070303)
Version3.0.0
Daeja ViewONE Virtual5.0 (6001)
Operating SystemLinux 2.6.32-573.12.1.el6.x86_64


Below are the Application details that SAP uses:

IBM Content Collector for SAP Applications
Version 4.0.0.1
Build 230


Issue: When user is trying to open the document in the documents from SAP they are opening in the ICN application, but when trying to download the documents they are facing errors.

Regards,
Suparna Chowdhury
IT Content & Record Services

Use Case
Please refer TS001213733
RFE ID 132018
RFE URL
RFE Product IBM Digital Business Automation for Multicloud
  • Guest
    Aug 21, 2020

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Digital Business Automation
    Product - IBM Digital Business Automation for Multicloud
    Component - FileNet Content Manager
    Operating system - Linux
    Source - None

    For recording keeping, the previous attributes were:
    Brand - Servers and Systems Software
    Product family - Enterprise Tooling
    Product - CICS Deployment Assistant
    Component - Other
    Operating system - Linux
    Source - None

  • Guest
    Apr 23, 2019

    Hi IBM Team,

    Could you please look into this enhancement request and give us an update on this.

    Regards,
    Suparna Chowdhury
    IT Content & Record Services